Return Policy

You have a maximum of 30 days from the date you've received ALL your purchased items in the same order to submit the return request. 

We can provide pre-paid return label (USPS) to US customers. Please note that the return shipping fee must be covered by the customer, unless the original products are defective. 

How can I make a return?

Step 1: Submit return request
Visit here to log into your Commense account, select the relevant order, tick the items you decide to return, then submit a return request. Once the return request is submitted, our team will respond within 24 hours.

Step 2: Pack and mail back your items
We’ll send you the instructions on how and where to send your items if your return is accepted

Step 3: Refund
We will process your refund within 5 business days after receiving your return, and refunds can only be issued to the original payment method. You will receive an email to confirm once the refund has been completed. Don’t forget to keep the return receipt from the courier until your refund has been processed.If you're unable to submit the request, please reach out to us at service@thecommense.com, with the order number, item names and return reasons. If there are quality issues, please provide photos of the defective parts of the items.

Which items are eligible to be returned?

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Items not in the condition mentioned above will not be accepted. 

🚫 Non-returnable items include:
      -Products marked as Final Clearance (original price at US$xx.99).
      -Lingerie, tights, socks, and part of accessories (Belts, bags and shoes are returnable).

For hygiene reasons, swimwear must be tried on over underwear, and the hygiene liner must not be removed to qualify for a return.

Matching sets cannot be returned separately.

If your order has been paid through Store Credit only, please note that all products will become Final Sale and will not be eligible for return or refund.

Conditions that are not deemed as defective in quality:

Loose threads, raw edges, thickness, the texture of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.

Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.

Damages due to usage, washing, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.

Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.

Important note:

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return.

The original shipping fee (if any) is non-refundable.

Do not send returns to the sender's address on your package — this is not our return address.

Returns will not be accepted without submitting the request first.

Ensure you are not accidentally returning non-Commense items — we will not be responsible for sending them back.